Proactive Customer Support

Whether you’re sending a parcel down the road or hundreds around the globe, we have a solution for you!


ParcelWise proudly manages all your deliveries, and our proactive customer support team keeps a close eye on your parcels to ensure timely delivery, every single time.

Regardless of which carrier, you can always speak to our proactive customer support team, and they will help with any tracking enquiries that you may have.

As we believe in complete transparency, our customers have the facility to track their parcels themselves too, which is updated in real time!

Our customers are regularly supported by our team of account managers who are always on hand to discuss your account, profile and other related matters.

We aim to respond to all of our customers’ queries via email within ONE HOUR during business hours, and normally it’s a lot quicker! For more urgent matters, we are always contactable on 0161 672 1111.

Proactive Customer Support
Proactive Customer Support - ParcelWise

Need Another Solution?

Multi Carrier Solutions


Integrated Labels


Multi Channel Integration

Returns Solutions

Proactive Customer Support - ParcelWise

Fully Tracked & Signed

Proactive Customer Support - ParcelWise


On Time. Every Time.

Proactive Customer Support - ParcelWise

Want To Know More?

ParcelWise Services

From letters to pallets, ParcelWise has you covered!

More About Us

Learn about the ParcelWise team, and our vision for the future.

Latest News

All the latest ParcelWise news and updates. Stay informed!

Partners & Integrations

What Do Our Customers Say?


We Moved to ParcelWise this summer after using UKMail as our main courier for the last seven years. We have always been nervous about moving to a new courier, but we have used their services now for the last six months and we have been very impressed.

ParcelWise now look after all our courier solutions and have provided a very good multi-channel parcel despatch management system to streamline this. They have provided our company with excellent service and the whole team at ParcelWise are very professional and really nice people to deal with. 

The team at ParcelWise are brilliant. I would recommend them to anybody needing parcel delivery solutions. They are reliable, honest and very reasonably priced. I've struck gold with these guys and they've helped me achieve, and more importantly, keep my power seller status on ebay.

ParcelWise have helped us to reduce parcel shipping costs while increasing delivery speed which has helped us remain competitive in our marketplace. Additionally, we now have a helpful local team who we can easily contact to resolve any delivery queries.

I can honestly say that the entire service was first class from collection through to parcel delivery. I have no hesitation in recommending family and friends to ParcelWise. A very professional company. Thank you.