Efficient & Effective Solutions

ParcelWise recognises that each carrier specialises in certain areas, and so our bespoke solutions are used to ensure that the right types of parcels go to the right carrier for the job.

Solutions - ParcelWise

We offer true logistical solutions, providing our customers with a choice through our IT systems and our specialist account management.

Multi Carrier Solutions

Proactive Customer Support

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Integrated Labels

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Multi Channel Integration

Returns Solutions

Multi Carrier Solutions

ParcelWise is currently working with leading carriers in the country including Royal Mail, Hermes, DPD, Yodel, Whistl, Parcelforce, XDP and many more.

This enables ParcelWise to offer multiple services to our clients at very competitive rates.

E-commerce is a very competitive market and to stand out from the crowd online sellers usually offer a variety of products to their customers, which are often difficult to dispatch with one carrier due to various reasons, including the size of the parcels, weight, destination address, and transit times.

ParcelWise understands this varied demand and has a dynamic combination of services to meet the customers’ expectation.

We can offer economy delivery options of 48/72 hours, as well as next day delivery to any part of the UK, with the option it to further upgrade to next day before 9:00am to most parts of the UK!

Proactive Customer Support

ParcelWise proudly manages all your deliveries, and our customer service team keeps a close eye on your parcels to ensure timely delivery of your parcels, every single time.

Regardless of which carrier, you can always speak to our customer service team and they should be able to help with any tracking enquiries that you may have.

As we believe in complete transparency, our customers have the facility to track their parcels themselves too, which is updated in real time!

Our customers are regularly supported by our team of account managers who are always on hand to discuss your account, profile and other related matters.

We aim to respond to all of our customers’ queries via email within 1 HOUR during business hours, and normally it’s a lot quicker! For more urgent matters, we are always contactable on 0161 672 1111.

Integrated Labels

It is very important that the overall shipping process for e-commerce sellers is smooth and efficient, in order to grow their business and for the timely processing of their online orders. We offer the following services to achieve this:

 

Picking and Packing lists to speed up the packing process

Multiple invoice templates

Integrated labels with invoices/ dispatch notes

Option of A4 sheets integrated labels or standard courier labels

Flexibility of printing on normal inkjet printer or Thermal printer

 

No extra plugins or downloads required!

Multi Channel Integration

ParcelWise has a range of software applications available to suit all businesses and streamline their shipping process.

Online businesses are always working on short deadlines to dispatch their orders on time to compete in the market, and they want to spend minimal time on the label printing and shipping process.

ParcelWise has teamed up with leading shipping management and inventory systems to make it easier for online businesses to print their shipping labels and inform their customers about dispatches with tracking numbers.

You can directly integrate your EBAY, AMAZON, SHOPIFY, BIG COMMERCE, WOO COMMERCE, MAGENTO, LINNWORKS & many more! This enables you to manage your shipping without any manual entry.

Returns Solutions

E-commerce returns can be a lengthy and complicated system. ParcelWise can simplify your returns process by giving customers multiple options to return their online purchases to the sellers. We currently offer:

 

Access to 11500 post offices

Easy drop off to local shops

Courier can collect it for you from your home/work

Your customers can send their returns to us and we will process on same day for you.

 

According to a recent survey, 46% of people keep purchases they don’t want due to poor returns policies, and 89% would shop again after a positive returns process. Consumers clearly reward retailers that offer a fast and convenient returns system.

(Source: Endicia / Comscore 2012 Online Shopping Customer Experience Study)

Frequently Asked Questions

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Can we use more than one carrier at a time ?

Yes absolutely, you can use different courier services from different carriers to suit your business.

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Do we need to have a separate account for each service ?

No, you will have one account with us which will give you access to 590+ couriers services worldwide.

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Who will collect my parcels ?

Our dedicated drivers will collect your parcels at the time most suitable to you. One collection will take place at the same time the next day, and we will collect all of your parcels regardless of which courier service you have chosen.

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Would I know who is delivering my parcels ?

Yes, of course, you are in full control of choosing the carrier which suits your business and you will have live tracking numbers to track the delivery of your parcels.

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Who deals with my queries ?

You will have access to a proactive and friendly customer service department who will take care of any parcel tracking queries you may have.

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Do you offer Account Management ?

Yes, you will have a dedicated Account Manager who will be looking after you and will always be contactable.

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Can I connect multiple eBay and Amazon accounts to the shipping software ?

Yes, you will have the facility to connect multiple eBay and Amazon accounts to the shipping software for seamless label printing.

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How long do you take to give these parcels to delivering companies ?

We have been delivering the promise of handing over your parcels to the carriers on the same day we collect from you so that there are no transit delays.

More About ParcelWise

ABOUT US

A quick look at the why you too should choose ParcelWise, and what sets us apart from the competition

LATEST NEWS

All the latest ParcelWise news and updates. Stay informed about why you too should choose us

OUR PARTNERS

Take a look at the ParcelWise Partners and Direct Integrations, that help us to be the best!

OUR SERVICES

Get started today! Our services provide effective, efficient parcel delivery, that’s on time every time!

What Do Our Customers Say?

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We Moved to ParcelWise this summer after using UKMail as our main courier for the last seven years. We have always been nervous about moving to a new courier, but we have used their services now for the last six months and we have been very impressed.

ParcelWise now look after all our courier solutions and have provided a very good multi-channel parcel despatch management system to streamline this. They have provided our company with excellent service and the whole team at ParcelWise are very professional and really nice people to deal with. 

The team at ParcelWise are brilliant. I would recommend them to anybody needing parcel delivery solutions. They are reliable, honest and very reasonably priced. I've struck gold with these guys and they've helped me achieve, and more importantly, keep my power seller status on ebay.

ParcelWise have helped us to reduce parcel shipping costs while increasing delivery speed which has helped us remain competitive in our marketplace. Additionally, we now have a helpful local team who we can easily contact to resolve any delivery queries.

I can honestly say that the entire service was first class from collection through to parcel delivery. I have no hesitation in recommending family and friends to ParcelWise. A very professional company. Thank you.